Vaya Terms of Service

01

Your account

• You sign in with your email and a password (8 characters or more), or with Google. Use a real email: our messages and password-reset links go there.
• Keep your password secret. Everything done from your account counts against it, paid actions included.
• We may suspend an account that breaks these terms or misuses the platform; a suspended account cannot sign in.
• You can delete your account at any time from My account. What is deleted and what stays is written in the Privacy Policy.

02

Credits and what they buy

The credit is the platform's unit of payment. Every paid action has a price in credits set by the platform's team. Paid actions include:

• Designing a room and building it in 3D, and pictures of the design in standard or high quality.
• Turning a picture into a 3D room, redesigning your real room from its photos, and reading a sketch or a plan.
• A 3D piece from your words or from a product photo, and real 3D models for the pieces of a room.
• Messages to the AI designer on the room page, and the changes it makes.

The current price of each action, and what is free, is listed on “Your plan and credits” under “What things cost”. Prices may change; a new price applies to actions after the change, and the credits already in your account stay as they are.

03

Charging rules

• The price of an action is taken from your balance when it starts, from the balance of whoever ran it (in a shared project: the member who pressed the button).
• If the action fails, its credits come back to your account automatically.
• If your balance is not enough, nothing is taken and you see “Not enough credits” with the plans.
• A monthly plan's credits arrive at the start of each month of the plan. What you did not use ends with the month, unless the plan carries credits over (by one extra month at most); what is left ends when the plan ends.
• Extra credit packs, and credits the platform's team gives you, never expire.
• A plan may limit the saved projects, the free planning-chat messages per day and some features (such as downloading the 3D model and high-quality pictures). What “Your plan and credits” says is what applies.

04

The free trial

When you create your account you receive 15 free credits once, to try the platform (also on the first Google sign-in of a new account). The trial is not renewed and needs no card.

Pictures you download or share during the trial may carry the Vaya watermark.

05

Plans and payment

• You pay directly by card (mada, Visa, Mastercard) on Al Rajhi Bank's secure page; we never see or store your card number.
• Prices are in US dollars for one month or twelve; the card is charged in Saudi riyals (the dollar price × 3.75, shown before you pay).
• Your plan starts, or the credits are added, as soon as the bank confirms the payment.

Refunds of money paid and the cancellation of plans are governed by the Refund & Cancellation Policy published at /refund, which is part of these terms.

06

Deleting projects (Deleted)

• “Delete project” moves it to Deleted and takes it out of the gallery if it was published. It stays there for 10 days and can be brought back with Restore.
• After that it is deleted for good with its pictures, files and versions.
• Delete inside Deleted is final at once and cannot be undone.

07

Share links

• The owner of a project creates a share link. Whoever opens it with an account joins the project as an editor.
• A member can edit the 3D room, the plan and the project's name (the notes are the owner's alone), choose pictures and turn them into 3D. Paid actions are taken from the member's own credits.
• Deleting the project, managing the link, publishing in the gallery and the saved versions are for the owner only.
• The owner can stop the link or remove any member at any time, and a member can leave at any time. All of it is logged.

08

The 3D pieces we make

• Every 3D piece the platform makes for a design from your description is stored in the platform's library and may be offered in every client's catalogue and used in their designs.
• What others get is the 3D model itself (its shape and material) only, never your pictures, your name or your project.
• A piece made from your own photos — a product photo you upload, or the photos of your real room — stays yours alone: it is not offered to other clients or used in their designs, and only you, the people you share the project with and the platform team can open its file.
• Pieces already in the library stay there after your project or your account is deleted; those made from your own photos stay private and are never offered to other clients.

09

Your files, your pictures and what you publish

• The pictures, sketches, plans and models you upload stay private to your account: you see them, so do the people you share the project with and the platform's team when helping you; they are never shown to other clients.
• Upload only what you own or have the right to use.
• Publishing in the gallery is your choice and needs your consent: the pictures you choose, the description and your display name become public, and anyone signed in can start a project from a copy of the design (the 3D room with its materials and pieces, the pictures you chose and the picture the room was built from — never a file you uploaded, nor your notes).
• Unpublishing stops the design from showing; copies taken before that stay with their owners. The platform's team may hide a published design that breaks these terms.

10

AI and service providers

• Designs, pictures and 3D models are made by AI models from OpenAI and Replicate: your descriptions, pictures and messages are sent to them to make your design; they process them under their own terms and may keep them for a limited period.
• AI results are approximate and may differ from reality or contain mistakes. Check measurements and quantities before you buy or build anything.
• We may change service providers or add others; the Privacy Policy names them.

11

Acceptable use

Do not use the platform for:

• Unlawful or abusive content, or pictures of people without their permission.
• Trying to reach other people's accounts or projects, disrupting the platform, or collecting its content automatically.
• Getting around credits or usage limits.

12

Support and complaints

• From Support in your account: «I need help» for a question or a problem, or «I have a complaint». A person from our team answers you in the same conversation, and you are notified of the answer.
• Or reach us by the email or phone below.

13

Who runs the platform

Vaya is run by the holder of the commercial registration below.

These terms are governed by and construed under the laws and regulations in force in the Kingdom of Saudi Arabia, and the competent courts of the Kingdom of Saudi Arabia have jurisdiction over any dispute arising from or relating to them.

14

Changes to these terms

We may update these terms from time to time; the date of the last change is shown at the top. We will tell you about any material change by email or through a clear notice on the platform. Using the platform after a change means you accept it.